Support Process
Get Support with Your Energy Supplier
Start with a calm, structured 30-minute triage appointment.
Every new enquiry begins with a 30-minute triage appointment. This consultation allows Community Energy Advocacy CIC to understand your situation, assess urgency and safeguarding risks, and classify your case as simple, standard, or complex. We provide clear, human, and professional advocacy from the very first step, ensuring complete transparency on pricing and the path forward.
Your 30 Minute Triage
What Triage Is
Triage is an essential assessment step to determine the suitability of your case and outline the most appropriate next steps for your situation.
What It Isn’t
- No case is formally opened at this stage.
- No complaint is submitted to your supplier yet.
- No specific outcome is guaranteed at triage.
How Pricing Works
- Case fees apply where formal case management is required.
- A monthly subscription is available but not mandatory.
- Subscription provides additional benefits and reduced case fees.
- Hardship subscription options may be available (eligibility verified).
- Full pricing details are available on our dedicated Pricing page.
If You Decide to Proceed
What happens after your triage appointment.
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Case classification confirmed (simple, standard, complex).
Subscription option explained (if chosen).
Letter of Authority signed.
Case formally opened.
Investigation and escalation if required.
Written outcome summary provided at closure.
Request a Triage Appointment
Once you have filled in the form, you will be redirected to our Calendar to book in your Free 30 min Triage Call. If the matter is urgent you can also call us on: 0151 272 1238
The service operates within controlled capacity. Safeguarding cases are prioritised. Clients should book a triage appointment to begin.