About Community Energy Advocacy CIC
Who We Are
Community Energy Advocacy CIC is a Community Interest Company Limited by Guarantee providing structured, professional support to households experiencing problems with their energy supplier. We specialise in managing energy disputes through a clear, safeguarding-led advocacy model — from initial triage through to formal complaint escalation and Ombudsman referral where required.
We are not a call centre. We are not a one-off advice service. We provide structured case management with defined processes and professional boundaries.
Why We Exist
Energy supplier disputes can be complex, distressing, and overwhelming — particularly for households experiencing financial hardship, medical dependency, disability, or other vulnerabilities. Many people are left navigating billing errors, debt escalation, or complaint systems alone.
Community Energy Advocacy CIC was established to provide calm, measured, professional advocacy that reduces harm and restores confidence. We believe households should not feel intimidated or confused when resolving energy disputes.
Our Approach
Structured Process
We follow a clear 7-stage advocacy model, ensuring cases are assessed properly, documented accurately, and escalated proportionately.
Safeguarding First
Vulnerability is assessed from the outset. We prioritise safeguarding risks such as medical dependency, risk of disconnection, and severe financial hardship.
Transparent Boundaries
We operate with transparent pricing, defined service levels, and clear expectations. This protects both clients and the integrity of our service.
Our Commitment to Community Benefit
As a Community Interest Company (CIC), our purpose is community benefit. Any surplus generated is reinvested into improving service sustainability and expanding access for vulnerable households. Our long-term aim is to become a trusted local service recognised for professional, structured energy advocacy.
Our Values
- Calm, measured communication
- Professional integrity
- Safeguarding and vulnerability awareness
- Transparency in process and pricing
- Responsible, controlled growth