Our Pricing
*Clear* *Fair* *Transparent*
At Community Energy Advocacy CIC, we believe that pricing should be clear, fair and agreed upfront. Before any case is opened, we explain all costs in plain language so you can decide whether our service is right for you. We are a community interest Company and any profits we make will be reinvested into the community!
We use a simple hybrid model:
- Case fees for formal case management, when we take on your dispute and act as your advocate.
- An optional monthly support plan that offers added benefits and reduced case fees.
You stay in control at every stage, and no work begins until you have seen and agreed the costs.
2. Support Plan Options
Our support plans are not required to receive help. However, it can make ongoing support more affordable and predictable, especially if you expect to need more than one piece of support over time.
- Reduced case fees
- Reduced price EPC assessments
- Ongoing access to structured support
- Clear, scheduled communication
- Priority access to appointments, where capacity allows
- Quarterly Bill Checking
- Access to complaint templates & FAQs
3. Case Fees
Case fees apply when we formally open and manage a case on your behalf. Each case is classified as Simple, Standard or Complex based on scope, documentation, and escalation likelihood.
Simple Case
- No support plan: £99.99
- Support plan: £49.99
- Hardship: £24.99
Standard Case
- No support plan: £149.99
- Support plan: £99.99
- Hardship: £49.99
Complex Case
- No support plan: £199.99
- Support plan: £149.99
- Hardship: £99.99
4. Fee Waivers
In a small number of cases involving acute safeguarding risk or severe vulnerability, limited fee waiver places may be available.
- Strictly capacity-controlled
- Assessed during the triage process
- Based on evidence of risk or vulnerability
5. Important Clarifications
- No case fee is charged during triage.
- No case is opened until pricing has been confirmed and agreed with you.
- We cannot guarantee specific outcomes, as decisions are made by energy suppliers and regulators.
- Any escalation decisions we make on your behalf are proportionate and explained to you.